SASSA Appeal

South African social security agency (SASSA) is a national agency owned by the government of South Africa that was established on the behalf of Department Of Social Developed on April 25,2025 with the aim of distributing social grants through South Africa Social Security system. The government of South Africa established this agency in light  of the Social Assistance Act of 2004 and South African Social Security Agency Act of 2004.

The reason to establish SASSA was to shift the social security assistance from provinces to the central for the provision of social security assistance with the aim to make the services better for people. the key role of South African social security agency is to administer and provide social grants to the deserving people of South Africa while preventing corruption and frauds.

Grants are divided into following categories:

1. Aged person’s grant
2. Child support grant
3. Foster child grant
4. Grant for disabled
5. War veteran’s grant
6. Grant in aid
7. Grant for care dependency

SASSA Appeal SRD R350 : Eligibility criteria, requirements, application process and more

In this article you will get the complete information about the grants. So it is essential that you read it carefully and thoroughly.

Eligibility criteria:

Before you apply for the SASSA Appeal SRD R350 grant it is important for you to check whether you are eligible for social assistance or not. The required criteria for a person eligible for the grant is:

Required documents for SASSA Appeal SRD R350 Grant:

If you find yourself eligible for the social assistance then the next step is to submit the documents for submission. You will need to submit the required document in soft form(electronically) only. According to the official website of SASSA verifies the personal information of applicants online so no physical document is required.

Keep the following documents while applying for the SASSA Appeal SRD R350 Grant

Application process for SRD R350 Grant:

You can apply for SASSA SRD R350 social assistance online through mobile, PC or laptop with an internet connection. 

Step 1: choose any one channel:

You can apply for SASSA Appeal grant through following channels and it’s up to you which one is convenience for you:

• Visiting the SASSA SRD website.
• WhatsApp.
• chatbot.

Visiting the SASSA Official Website:

Through WhatsApp:

Through Chatbot:

Through SMS:

You can apply for SASSA SRD R350 grant through by dialling a USSD code *134*7737# the keypad.

Step 2: Agree to the Terms And Conditions:

Step 3: Entering personal details:

In this step you will need to enter your following personal details:

1. Your 13 digit ID Number.
2. Your complete name according to the ID card.
3. Your address
4. Your gender
5. Contact details
6. Your employment and financial informations

Step 4: Choosing payment method:

If you are applying for the first time for the grant then you will have two choices for the payment method. You can choose either one of them:

• Bank account
• Cash 

Bank Account:

If you prefer bank account as a channel to receive grant then provide following details and agree to terms and conditions and submit:

• Bank name
• Branch name
• Account type

Please note that that account should be in your name because according to rules SASSA can’t send money to someone else’s account.

Cash:

If you select cash as a payment method then follow the following steps:

• Enter mobile number (registered on your name)
• Agree to terms and conditions
• Submit 

Step 5: Confirmation:

After completing the upper steps in the right way, you will receive a confirmation message that your SRD grant is active.

Step 6: SASSA Appeal Verification process:

This is the final step of SASSA appeal and it is related to the SASSA administration.in the verification process SASSA will verify your personal data from the database of department of home affairs. your details about finance and employment will be verified. And a special assessment will be done to prevent the fraud.

After the whole process your application will be accepted or rejected for grant on the basis of solid reason and the process will be completed after this.

SASSA SRD Processing Duration:

SASSA SRD Reconsider Procedure:

SASSA SRD Reapplication procedure:

SASSA SRD R350 Grant Appeal

If your reconsideration appeal is rejected and you still believe that you are eligible for SASSA grant then you have the right that you can lodge an appeal against the SASSA’s decision of declining your application within 90 days of SASSA’s decision. While appealing you will need to provide your following information:

• Your name
• Your contact details
• SASSA reference number
• Explaining the reason that why you think you are eligible but SASSA rejected your application
• Proof to support your appeal

Your appeal must be submitted to ITSAA(independent tribunal for social assistance appeals) within 90 days then ITSAA will review your application. If ITSAA found out that you are eligible then you will start getting an amount otherwise you will be notified about your rejection/decline of your application.

SASSA SRD Grant Status Check

When you have applied for the grant then you can track the status of your application. Through status check you can check whether your application is accepted or rejected. Once your application is accepted you will have to check the upcoming dates for grant payment through a status check. You can check the status through following ways:

• SASSA STATUS CHECK
• Moya app
• SMS at 082-046-8553
• Whatsapp at 082-046-8553
• Through Tall Free number 0800-601011

Cancelling SASSA SRD Grant Appeal:

In case your financial condition becomes good while your grant appeal is pending then you have the choice to cancel that appeal. On the other hand if your appeal has already been approved and now you want to cancel the grant then you will have to lodge an appeal for the cancellation of grant.

For canceling first check your status on the website. If your grant status is inactive then you don’t need to cancel on the other hand if it is active than follow the following steps for cancellation:

1. Open SRD website on browser.
2. Provide SRD and phone number and click on “Send Pin”.
3. OTP will be sent to your mobile. Enter this OTP and proceed to verify.
4. Another interface will appear on your screen. Now look for “Cancel my grant” and click on it.
5. Now select “yes”. Your grant application will be cancelled.

Reinstate cancelled SRD R350 Grant

In situations like your grant was canceled at your request because your employment or financial status was improved and now unfortunately your financial conditions are worsened and you need the grant again to support your basic needs of life. So if you want to reinstate the canceled grant you need to follow following steps:

1. Visit SRD website.
2. Provide SRD and mobile number and click on “Send”.
3. OTP will be sent on your mobile number. Enter that OTP and tap on “verify pin”
4. Agree to terms and conditions.
5. Click on “Reinstate my grant”
6. Confirm that you want to reinstate your grant by clicking on the “YES” button on the prompt of your screen.

SASSA Grant payment method

Once your SASSA appeal grant will be approved the SASSA will start paying you the giant from the day you applied. SASSA doesn’t pay an amount to the grantees on a fixed date every month so you need to check the date for gant regularly  by visiting the official website of SASSA SRD.

When your for SASSA Appeal will be approved you will be given two choices for payment. You can either choose a bank account or cash payment.

If you choose the bank account then your payment will be deposited in your account on a designated date. And if you opt for a cash payment then you can withdraw your amount from the retail outlets like Usave,checkers and spars etc.

Updating Contact details for SASSA grant

Sometimes your contact number or home address is changed due to any reason then you must update your new contact details on SRD application. To update contact details follow the following instruction:

1. Open SRD website on browser
2. Provide ID number and SASSA applicant ID number.
3. Enter new contact details that you want to update.
4. Proceed further and click on the “Submit” button.

Note that your contact details will be updated after 24 hours to your request for update.

Update Name for SASSA Grant

In case you have entered the wrong name or made a spelling mistake while submitting your application then you have the option to update it. You can update your name according to the name as mentioned on your South African ID card. And if your name is changed due to different reasons like marriage or divorce then you need to update your name on your ID card first.

For update follow following steps:

1. Visit SRD website on browser and scroll down.
2. Look for the “South African ID holder” button and click on “click here to proceed”.
3. After it, tap on “Request name and Surname update”.
4. Enter your ID, new name and surname and tap “submit”.

After this SASSA will verify your name and surname from the database of the department of home affairs and update it accordingly. Once your details are updated you will receive a message from SASSA to inform you about the updates.

Updating Bank Details for SASSA Grant

If you change your bank account then it is necessary for you to update banking details for SASSA so you may continue receiving your grant without any hurdle. The process of updating banking details is different for the citizens of south Africa and asylum seekers or special permit seeker

For South Africans:

If you are a citizen of South Africa than follow following steps:

1. Open SRD website on browser.
2. Look for “click here to proceed” and tap on it. Another page will be open.
3. Now look for “How do I change my banking details” and click on it.
4. Enter your ID card number. Once youtube=need your ID number you will receive a link in message.
5. Tap on this link and follow instructions accordingly and provide the details correctly that are being asked.

For Asylum seekers and Special permit holders:

 If you are Asylum seeker and Special permit holder than follow following steps:

1. Open SRD website on browser.
2. Look for “provide payment ID to collect payment and select any one option that is convenient for you.
3. Enter phone,file and pass[ort number that you used during registration time.
4. Follow the instructions and complete the updating process.

It is important that the bank account you are updating be on your name otherwise it will not be accepted as according to SASSA’s rules SASSA can send money only to the bank account registered on the name of grantee itself.

SASSA’s updated policy for Social Assistance

Previously, it was mandatory for persons whom status for SASSA appeal was active needed to reapply for the grant after every three months for the continuation of their grant but now the SASSA has reviewed their policy and decided that the grantees will continue receiving their grants until their eligibility and the don’t need to reapply for grant after every three months.

Contact SASSA

If you have any query or need any assistance regarding SASSA SRD grant than you can make contact with them through:

• You can call a Toll Free number at SASSA’s call center : 0800 60 10 11
• You can call SASSA’s Head office: 012 400 2322
• Writing an email to Email : [email protected]
• SASSA has offices across the country so you can visit any SASSA office near you to solve your query or get any information.

FAQs

What is SASSA Appeal?

SASSA Appeal is a application for grants to the people who are facing financial and unemployment problems and can’t meet their daily expenses.

When SASSA Appeal Grant was started and how long will it continue?

SASSA Appeal SRD Grant was started in May 2020 to help people economically. In start it was established on a temporary basis but instead of shutting down this facility the government has extended this program many times.

How does SRD deliver grants?

SASSA pays grants either by depositing in the bank account of beneficiaries or by cash which can be collected from different utility stores.